Sunday, July 31, 2011
This shelf you see above you is a beloved piece in our household these days and let me tell you why.
Graeme and I were given some great advice when we found out that we had to buy our fridge for our apartment and that was to go to the Sears outlet. Given that this is our first apartment and nothing super special except that it is our first place together we weren't wanting to spend heaps on a fridge and the outlet was the perfect place to buy a discounted brand new fridge. Graeme and I went the day he landed from New Zealand and picked out what would be a our new fridge. It arrived on the day we scheduled and the guys who brought it were super nice and very helpful. However, about 4 hours after having the fridge delivered and we started to put items in the fridge we discovered this shelf was missing.
We called Sears and they were more than willing to send us the shelf, which we were ecstatic about. A couple of days later a few boxes from Sears arrived and to our surprise. As we opened them we discovered they had sent every other shelf possible for our fridge except the one that was missing. We called Sears again and spoke with several people until we were handed off to a manager who said they would send the shelf, but it would take about a week; again not a huge problem. About two weeks later we got a note on our door after returning from a night out and it was letting us know they had left a package on our back porch, but to do so you have to throw it over a fence. Graeme walks out onto our back porch and opened up the box to find the correct shelf, but a broken shelf :( Needless to say this process was getting old and we wondered how long Sears was going to believe our stories.
Graeme ended up calling Sears asking for the same manager we spoke to the last time and explained the whole situation, while sending an e-mail with a photo of the broken shelf. The manager explained that the shelf was on back order and we would be receiving it in about 4 weeks. Ok, so by this time we have gotten around not having this shelf, but we both realized how nice it would be to have the extra space, but we are both patient, so obviously we were willing to wait 4 weeks (and like we really had a choice!).
So now that leads us to last week, our shelf arrives and we open the box, hopeful and excited to reorganize our kitchen (exciting I know!). We open the box and the shelf is...BROKEN! We just laugh, because this is just our luck and life right now.
We decide at this point that we had to just go into the Sears outlet and ask them for a shelf from one of their fridges on the floor. Upon arrival, we explain our situation and they are happy to help and give us a new shelf. They explain that these are the new shelves, because they are more sturdy and less likely to break. Hooray! Works for us! So we head home and go to put the shelf in and realize it is about 4 inches too long! So...we head back to the outlet and find a fridge that matches ours, take the shelf out, explain the situation to one of the employees and hand them the shelf that does not fit, and on our way we go.
Which leads us to the picture below :) 2 months later, about a dozen e-mails between Sears and us, and several UPS packages; we now have a shelf that fits perfectly and more room in our fridge than we could have ever hoped for!
Graeme and I have truly been on an adventure of a lifetime just these last 2 months and this was probably the less serious of our adventures, but it made us laugh a lot and I think showed us both that we are able to make the most of each situation! I think our last moments dealing with this situation made us laugh the most; the fact that this is probably a constant cycle in the Sears Outlet arena, because now their is a fridge that is missing a shelf that some poor customers are going to buy and get it home and realize that they are missing a shelf. Here is hoping though some nice Sears employee notices, replaces the shelf before it is purchased and taken home, and the cycle ends with us.
Word of advice if you are buying a fridge from any retailer...make sure all your shelves are there before you haul it away from the store or the delivery guys leave your place! Learn from us and save yourselves a 2 month mini headache! :)